How to Troubleshoot Service Invoice Generation
How to Troubleshoot Service Invoice Generation You may encounter a problem in which the system does not generate an invoice for a service renewal. This is generally due to one of several common causes. For more information on how WHMCS generates invoices, see Billing Logic. Status Not Active or Pending The system only generates renewal invoices […]
How to Troubleshoot Domain Invoice Generation
How to Troubleshoot Domain Invoice Generation You may encounter a problem in which the system does not generate an invoice for a domain renewal. This is generally due to one of several common causes. Auto Renew Disabled A domain record will not automatically generate a renewal invoice if Auto Renew is disabled. To disable this option: 1. […]
How to Troubleshoot Payment Issues
How to Troubleshoot Payment Issues Should you have received a payment but do not see it recorded in WHMCS, check the following points. Check the Callback Settings The first thing to check are the callback settings on your payment gateway’s website to ensure it is configured to communicate with your WHMCS installation. As a general […]
How to Allow Users to Delete Saved Cards
How to Allow Users to Delete Saved Cards By default, WHMCS allows users to add and update credit and debit card details (their payment methods or Pay Methods) from within the Client Area. You can also configure WHMCS to allow them to delete their payment methods. Additionally, clients can choose not to automatically save payment details […]
Troubleshooting PayPal ‘Invoice Not Found’ error with Subscriptions starting with ‘S-‘
Troubleshooting PayPal ‘Invoice Not Found’ error with Subscriptions starting with ‘S-‘ Introduction At the time of this writing (15 November, 2018), we have become aware of a change to legacy-styled PayPal Subscriptions (IDs starting with ‘S-‘) that impacts the method by which subscription payments are associated with unpaid invoices. This may result in some PayPal […]
2Checkout Transactions 30th May – 4th June 2019
2Checkout Transactions 30th May – 4th June 2019 Issue We’ve been made aware of a technical issue at 2Checkout which results in some transactions being recorded for much large amounts than actually paid: We have identified a release made on the May 30th which is causing the issue The issue only affects 2checkout accounts with […]
How to Shutdown CCAvenue Old Gateway
How to Shutdown CCAvenue Old Gateway What is Happening? CCAvenue are closing down their legacy API with the endpoint https://www.ccavenue.com/shopzone/cc_details.jsp The more modern M.AR.S system is the sole replacement which uses the endpoint https://secure.ccavenue.com/transaction/ Does WHMCS Support the New API? WHMCS supports the new M.A.R.S system in version 7.4 and above. Once your account has been migrated to […]
How to Configure On-Demand Renewals
How to Configure On-Demand Renewals WHMCS 8.8 introduced on-demand renewals for existing services, allowing clients to renew services early, before the system generates the next invoice. This can help you retain your existing customers and avoid customer support needs due to customers who have missed their due dates. In WHMCS 8.9, we added on-demand renewals […]