How to Handle a Domain Automation Failed Situation
How to Handle a Domain Automation Failed Situation Should a domain renewal fail, the recommended remedial procedure is: * Review the Utilities > To-Do list item for the reason for failure * Rectify the problem; this could be adding more funds to your domain Reseller account, or adjusting the client’s Profile data. * Some registrars […]
How to Troubleshoot MarketConnect Automated SSL Installation
How to Troubleshoot MarketConnect Automated SSL Installation With WHMCS MarketConnect, SSL certificates can be configured, approved and installed totally automatically without any intervention from you or the client. Should this not be occurring, please check the following points: Supported Modules The following official modules support SSL certificate auto-installation: cPanel Plesk DirectAdmin If the client’s hosting […]
How to Troubleshoot a Module Command Unknown Error
How to Troubleshoot a Module Command Unknown Error This article explains how to troubleshoot a Module Command Unknown Error which you may have received via email, seen listed in the Module Queue or the Activity Log. If you are experiencing a technical issue with a module, logging can be enabled to identify the cause: Navigate to Utilities > Logs > Module […]
How to Resolve a failed hosting account creation
How to Resolve a failed hosting account creation When an automated module action fails, it is added to the Module Queue. Events that can fail and go into the Module Queue include Hosting Account Creation, Suspension, Unsuspension as well as Domain Registrations, Renewals and more. The admin dashboard will indicate when an action has failed […]
How to Set Up Application Links with cPanel
How to Set Up Application Links with cPanel Application Links allows customers to seamlessly transition from cPanel to WHMCS using Single Sign-On technology. In WHMCS 8.8 and higher, you can also used Application Links with WP Squared servers. Set Up Application Links To activate it, begin by navigating to Configuration > System Settings > Application Links. This interface […]
How to Troubleshoot Domain Invoice Cancellation
How to Troubleshoot Domain Invoice Cancellation You may encounter a situation where the system changes the status of domain renewal invoices to Cancelled. This is generally due to one of two common causes: The domain expired. The client placed a domain renewal order. Domain Expired When a domain passes the expiration date and Domain Grace and Redemption […]
How to Troubleshoot Unexpected Service Terminations
How to Troubleshoot Unexpected Service Terminations Symptom The system is unexpectedly terminating services (for example, hosting accounts). Causes The system may terminate services for the following reasons: The product’s configuration automatically terminates it after a fixed term. (The system will terminate it at the end of that term.) The service’s Next Due Date value is far enough […]
How to Troubleshoot Unexpected Service Suspensions
How to Troubleshoot Unexpected Service Suspensions Symptom The system is unexpectedly suspending services (for example, hosting accounts). Causes The system may suspend services for the following reasons: The service’s Next Due Date value is far enough in the past to trigger the Overdue Suspension function. An admin clicked Suspend in the Module Commands section for the service. Troubleshooting All module actions, including suspension, […]