How to Troubleshoot Unexpected Service Terminations
How to Troubleshoot Unexpected Service Terminations Symptom The system is unexpectedly terminating services (for example, hosting accounts). Causes The system may terminate services for the following reasons: The product’s configuration automatically terminates it after a fixed term. (The system will terminate it at the end of that term.) The service’s Next Due Date value is far enough […]
How to Troubleshoot Unexpected Service Suspensions
How to Troubleshoot Unexpected Service Suspensions Symptom The system is unexpectedly suspending services (for example, hosting accounts). Causes The system may suspend services for the following reasons: The service’s Next Due Date value is far enough in the past to trigger the Overdue Suspension function. An admin clicked Suspend in the Module Commands section for the service. Troubleshooting All module actions, including suspension, […]
How to Troubleshoot Service Invoice Generation
How to Troubleshoot Service Invoice Generation You may encounter a problem in which the system does not generate an invoice for a service renewal. This is generally due to one of several common causes. For more information on how WHMCS generates invoices, see Billing Logic. Status Not Active or Pending The system only generates renewal invoices […]
How to Troubleshoot Domain Invoice Generation
How to Troubleshoot Domain Invoice Generation You may encounter a problem in which the system does not generate an invoice for a domain renewal. This is generally due to one of several common causes. Auto Renew Disabled A domain record will not automatically generate a renewal invoice if Auto Renew is disabled. To disable this option: 1. […]
How to Troubleshoot Payment Issues
How to Troubleshoot Payment Issues Should you have received a payment but do not see it recorded in WHMCS, check the following points. Check the Callback Settings The first thing to check are the callback settings on your payment gateway’s website to ensure it is configured to communicate with your WHMCS installation. As a general […]
How to Start Using PayPal Payments
How to Start Using PayPal Payments Payment gateways allow you to accept credit cards, debit cards, and many other payment methods through WHMCS. If you want to accept payments from your customers, you need to activate and configure at least one payment gateway. PayPal is one of the most common ways to accept payments. WHMCS […]
How to Allow Users to Delete Saved Cards
How to Allow Users to Delete Saved Cards By default, WHMCS allows users to add and update credit and debit card details (their payment methods or Pay Methods) from within the Client Area. You can also configure WHMCS to allow them to delete their payment methods. Additionally, clients can choose not to automatically save payment details […]
Troubleshooting PayPal ‘Invoice Not Found’ error with Subscriptions starting with ‘S-‘
Troubleshooting PayPal ‘Invoice Not Found’ error with Subscriptions starting with ‘S-‘ Introduction At the time of this writing (15 November, 2018), we have become aware of a change to legacy-styled PayPal Subscriptions (IDs starting with ‘S-‘) that impacts the method by which subscription payments are associated with unpaid invoices. This may result in some PayPal […]